My photos aren't backing up
If your device's photos and videos aren't being saved to your Google Account, try checking your backup status:
- Open the Google Photos app on your mobile device
.
- At the top left, touch the menu icon
> Assistant.
- Read the first card. If it says:
- "Waiting for connection" or "Waiting for Wi-Fi": You need to either change your settings or connect to a Wi-Fi or mobile network. Touch the card to change your settings.
- "Back up & sync is off": Touch "TURN ON" on the card to back up your device's photos and videos, including ones you capture in the future.
- "A photo or video was skipped": A photo or video on your mobile device doesn't meet our upload requirements:
- Photos can't exceed 75MB or 100 megapixels
- Videos can't exceed 10GB
- "Backing up photos" or "Backup complete": This means your photos and videos should be saved.
If you're still having trouble, try these steps:
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